Terms and conditions
This site is operated by:
ILPAN JR SRL
Nr. ORC: J16 / 2292/2006
Working point: Str. Henri Coanda, no. 28A,
The online store okaoko.com, hereinafter referred to as the site, is owned and operated by SC ILPAN JR SRL, hereinafter referred to as the seller.
Use of this site implies acceptance of the terms and conditions of use listed below, which is the agreement (agreement) between the parties.
User registration obligations
In order to use the service, you agree to provide true, accurate, current and complete information about you.
Accepted payment methods
Payment in return for delivery
The prices displayed on the site are expressed in RON or EURO and represent the final selling price. Prices can be changed without any notice. Price changes will not affect orders under process and delivery.
The product price does not include the shipping charge, unless clearly stated.
Transport charges are communicated to the buyer before the order is completed and will be stated separately on the tax invoice. The tax invoice will be issued according to the Romanian legislation in force and will accompany the products ordered at the delivery address.
Order and delivery of products
Any order will be delivered within the stock limit, provided it has been confirmed by the seller by written notice (email). The order processing term is 1-5 business days. The delivery term of the products is between 1 and 3 business days from the moment the order is processed (delivery to the courier). On non-working days and legal holidays there are no processing or delivery orders.
Typically, orders placed on weekdays before 14:00, we will try to process the same day, and those placed after this time will be processed the following business day and will be delivered as specified deadline.
In crowded promotions, order processing can take up to 5 business days.
Under the laws in force, the order placed on this site is considered a contract between the buyer and the seller, each party having to perform its duties. This means that the seller commits to deliver the goods and services ordered and the buyer undertakes to pay the order value.
Delivery of Okaoko products is ensured by a courier company that has previously signed a delivery contract.
The buyer is not allowed to open the package until the receipt and payment of the counterfeit has been signed.
Transport and Handling Fee:
9 euro for orders up to 2kg.
14 lei for orders equal to 80 lei or less than 80 lei
Free for orders over 80 lei
If the parcel is badly damaged upon receipt, we recommend that the buyer refuse the parcel and contact the seller. Subsequent complaints about this issue will be void.
For delivery or delivery terms that can not be met, the seller will notify the buyer to communicate the estimated delivery time to delivery. If the new delivery date will not be accepted by the buyer, the order will be canceled.
Due to the information provided incorrectly or incompletely by the buyer, the seller does not guarantee compliance with the delivery terms. In some cases, the order may be canceled by the seller.
The seller has the right to refuse suspicious orders (too many ordered products or repeat orders returned).
If the delivery term can not be met, a new estimated delivery time will be communicated. If the new term is not accepted, the order can be canceled.
If delivery information is incorrect or incomplete, we can not guarantee compliance with the delivery deadline. If you fail to correct the information within 24 hours, we will be able to cancel the order.
The buyer will be able to return the products without claiming any reason and without incurring any penalties within 30 calendar days of receiving the product. Return fees are borne by the buyer.
If the product received is different from the one ordered or with other specifications (different size or model), the shipping charges will be borne by the seller.
Waiver of purchase or replacement of a product will be made no more than 30 calendar days after receipt of the product and under the following conditions:
products have not been worn, washed, and show no signs of wear;
the product should be shipped in its original packaging, along with the label intact, in the state in which it was shipped by the seller (eg: the label is not torn or removed).
How to Return a Product?
Send an email to email@example.com and tell us that you want to return the purchased products. You will receive a reply within 3 working days.
You may return the products purchased from the site without penalties and without invoking a reason, within 30 calendar days of receiving the products, in accordance with the provisions of GO 130/2000 on consumer protection.
If you received a product different from the one ordered or is defective, the shipping charges will be borne by the seller.
Products must be returned in the original package, with the attached invoice, not showing any signs of physical wear or damage. We reserve the right to accept or deny return only after the products have been verified and comply with the return conditions. If the return is settled with the refund of the products, the refund will be made by bank transfer to the account indicated by you in the return email within 30 days of receipt of the products back. Otherwise, if another product is chosen, the standard delivery terms are followed, ie up to 3 business days.
Return fees are borne by the buyer.
Products that can NOT be returned:
- Promotional products that benefit from discounts; these products can only be exchanged for other products that are in stock or with a coupon of value equal to the products originally ordered.
- Gift cards are not refundable; products purchased with a gift card can only be exchanged for other products that are in stock or with a coupon of value equal to the products originally ordered.
All content presented on this site is the sole property of SC ILPAN JR SRL.
The seller guarantees the user limited access to the site for personal interest (ordering or informing) and does not give him the right to download or partially or completely modify the site, reproduce the site in whole or in part, copy, sell / resell or exploit the Site in any other manner, for commercial purposes or against the Seller’s interests without the prior written consent of the seller. Content is protected by the Copyright Act (Law 8/1996) and Intellectual and Industrial Property Laws.
SC ILPAN JR SRL or its clients are not responsible for the non-performance and / or improper execution (in whole or in part) of the obligations arising out of this contract if they were caused by force majeure, as defined by law. If force majeure lasts longer than 15 days from the date of notification, the parties have the right to renounce the contract without claiming damages to the other party.
Limitation of responsibility
As a result of the legislation in force, the site and its administrator have no responsibility for:
- delivery delays due to the courier
- damages, damages, losses incurred during transport to the recipient, which fall on the courier.
- erroneous information provided by the buyer.
- the inconvenience caused by access to the store due to Internet Service Provider (ISP).
- the content or the nature of other sites through the links a customer gets into the store.
We reserve the right to refuse an order at any time of the ordering procedure for a number of reasons, including:
- the ordered product is no longer in stock
- identifying an error in product information, including a price or a promotional offer.
The product images displayed on the site are informative and are made in photo studio. Images may contain accessories not included in the product package. There are situations in which monitor settings change the colors displayed and differences occur with the actual product.
SC ILPAN JR SRL may modify any of the above and other proprietary or managed content without prior notice to the buyer.
Client ILPAN JR SRL accepts the terms and conditions of this document with the placing of an order.
Any dispute between the seller and the buyer will be settled amicably through the competent Romanian courts or through mediators. In this respect, the European Union has provided an online dispute resolution platform.
If you notice any copyright infringement, the received products are counterfeit or infringing the trademark rights, please notify us urgently by sending an email to: firstname.lastname@example.org. We will respond to your notification within 2 business days.